ARCAD and the ITIL Framework
Source: ARCAD Software
All people live in an exciting time, with companies that are concerned about the effectiveness of their IT organization. These companies do not hesitate to take advantage of the best practices of the profession. Certainly, ITIL does not in itself provide anything that was previously unknown. Nor is ITIL the only best practices model - but it does exist, and it provides a common language for the different players. It also has the advantage of not being a strict set of rules, and it provides factors for improving organization when and where one need it. When start an ITIL implementation process, it is essential to sound out the tools.