Arcor Improves Service Levels for Around 3 Million DSL Customers With CA Spectrum IM and CA eHealth PM
To survive in the competitive telecommunications sector, Arcor must be able to meet the service expectations of its customers. These service levels are dependent on the performance and availability of the company's IT infrastructure. Arcor's former disparate approach to systems monitoring and fault management was both costly and complex. Arcor has simplified systems and network management with CA Spectrum Infrastructure Manager and CA eHealth Performance Manager. The solutions enable Arcor to centralise alerts and the capture of performance metrics, which helps to speed up fault resolution.