Assuring Quality in the HP StorageWorks EVA
Source: Hewlett-Packard (HP)
Quality can be elusive - difficult to define and even more difficult to achieve. But at HP one has a clear quality objective and a vision of how to get to it. At HP and the HP StorageWorks Division, the quality measures strive not just for 99.999% availability, but for the much more inclusive goal of complete customer satisfaction, as evidenced in what one call the Total Customer Experience (TCE). The people at HP StorageWorks Division believe that the goal of maintaining a positive TCE is both desirable and attainable. Achieving that goal means unparalleled attention to detail throughout the lifecycle, from the first blush of an engineer's idea all the way to ultimate product retirement.