Asus's Unified Communication Deployment Results in Increased Productivity and Improved Customer Service

ASUSteK Computer Inc (ASUS) is one of the world's largest computer and IT suppliers and has more than 100,000 global staff. The challenge was to improve workforce productivity, increase customer service responsiveness and decrease communication costs. ASUS deployed Nortel Communication Server 1000, Nortel Multimedia Conferencing, Nortel Contact Center solutions and Microsoft Office Communications Server 2007.