Atento AS Adopts Outsourcing Model, Substantially Lowering Maintenance and Service Costs

Atento AS is an application service provider wholly focused on procurement. The company wanted to reduce costs and limit the number of suppliers associated with maintenance, hardware, support, licensing and upgrades of IT infrastructure. The challenge was to ensure around the clock support and operation of systems, and access to technical expertise and allow company to focus on the core area procurement for customers rather than of IT support. The company outsourced operation of systems and maintenance of hardware, software, and applications to Oracle on Demand, ensuring secure, 24-hour operation, full scalability, and adequate data resources. The company selected an array of procurement and purchasing modules from Oracle E-Business Suite, increasing responsiveness to customers in line with core business.