Automating and Optimizing the Back Office at LCL

LCL, a part of the Crédit Agricole group, is using TIBCO's BPM software to optimize banking processes. LCL has taken process optimization one step farther. To increase competitiveness and continue to optimize operational costs, LCL restructured their organization and the relationship between front office and back office, resulting in a complete renovation of the back office workstation. They enabled operational excellence of back-office centers. Further to process automation of the back office, sites are able to take on additional work according to capacity and to offer specialized services independent of their geographic location.