Avaya University: Avaya University and Accenture Pioneer Comprehensive, End-to-End Enterprise Learning Outsourcing

The challenge was significant. Avaya possessed an extremely talented learning team, but did they have the capacity and scale to transform the learning organization for these new strategic initiatives in less than 12 months, all the while supporting the deployment of new projects critical to Avaya's future? Avaya made a bold move. In November 2001 it outsourced its entire enterprise learning function to Accenture Learning BPO Services based on Accenture's global scale and expertise, and its proven track record in delivering enterprise-wide learning solutions that drive business performance and growth.