AXA Improves Quality of Service for Millions of Customers With Automated and Standardized IT

The AXA Group provides a range of financial protection and wealth management services and products to 67 million customers worldwide. The AXA Group wanted to help the group meet its growth targets, AXA launched the Ambition 2012 multi-year program with the aim of doubling its revenues. To help achieve this objective, the company's IT group - AXA Technology Services - needs to keep IT costs as low as possible without impacting quality. AXA Technology Services has developed an integrated platform for IT management based on CA solutions. AXA Technology Services is using CA Service Desk, CA Network and Systems Management, CA SPECTRUM and CA eHealth Network Performance Manager to automate and standardize systems management at its consolidated data centers.