Baillie Lumber Co. Automates Manual Processes and Optimizes Shipping for Better Customer Service
Baillie Lumber Co. is a producer and distributor of American hardwoods in the United States and to more than 60 countries worldwide. Baillie Lumber Co. wanted to automate manual process of planning, tendering, tracking, and auditing domestic shipments and improve customer service by providing better visibility of intransit shipments. The challenge was to decrease cost through better mode and carrier selection. Baillie Lumber Co. implemented Oracle Transportation Management, providing real-time shipment notifications to alert sales, customers, and suppliers when products are scheduled to ship as well as helped Baillie Lumber Co. analyze freight costs and carrier performance to determine impact on planning.