Ballard Spahr Achieves Proactive IT Approach Through ITSM Implementation
Founded in 1886, Ballard Spahr Andrews & Ingersoll, LLP is a multi-practice, AmLaw 100 firm with an exceptional record of client service. When an outside consultant rated Ballard Spahr's IT Department "Reactive" in managing IT service issues, the firm switched to a new strategy using ITIL methods. The question was how the firm was going to implement and manage a more proactive means of handling IT service problems amid a major system migration - without jeopardizing day-to-day operations. The two parties went back and forth about who should resolve the issue. Meanwhile, the problem remained - that is, until Ballard Spahr installed Vantage on the servers in question.