Bank Improves Customer Experience and Reduces Costs
Source: Cisco Systems
A wholly owned subsidiary of New Mexico's First State Bancorporation, First Community Bank operates 64 retail branches, serving consumers and businesses in New Mexico, Arizona, Colorado, and Utah. State Bancorporation wanted to provide an excellent customer experience and facilitate adding branches. The challenge was to support a mobile workforce. State Bancorporation deployed a centralized Cisco Unified Communications solution serving all branches.