Bank of the West Approves Loans in One Day With IBM ECM and BRMS Solutions
Manual processes made it difficult for Bank of the West staff to quickly and efficiently process commercial loans. Delays arose as applications were routed through approvals via interoffice mail. If additional information was required, the documents had to be returned to the originating branch and then resubmitted. As a result, approving loans could take up to a week given the process delays. To move from manual, paper-based processes to an efficient, automated paperless system, Bank of the West implemented IBM Enterprise Content Management and Business Process Management along with IBM WebSphere ILOG JRules Business Rules Management System (BRMS). With this integrated ECM, BPM and BRMS system, the bank has automated the loan origination and approval process to accelerate processing times and increase customer satisfaction.