Bank Tackles Inefficient Problem Resolution

EDS, a leading global technology services company, provides La Caixa Bank with a business process outsourcing solution. La Caixa Bank needed visibility into business-relevant metrics and automation of critical processes. Compuware Vantage allowed EDS and La Caixa to take a top-down approach to Business Service Management by mapping critical business processes to the underlying services and infrastructure components supporting them. It has allowed EDS and La Caixa to build a service knowledge management system where they can share meaningful information across various technology and business user groups for quality business decision making.