Bank Takes Customer and Employee Support to the Next Level
Source: Hewlett-Packard (HP)
La Caixa is the premier savings bank in Spain and the third largest banking institution in Spain. La Caixa wanted to expand its banking business into new markets. The bank needed a technology partner that could enhance employee services, create process efficiencies and optimize employee productivity, freeing bank managers to focus on growth. Prior to HP's involvement, la Caixa managed its employee help desk and customer contact center internally. Working closely with la Caixa, HP integrated standardized processes and leading-edge voice, Web and Web mail functionality across two HP-managed contact centers in Barcelona and Valencia.