Ben Franklin On Customer Service
Source: American Management Association
You can get some pretty good insights into delivering exemplary customer service from Karl Albrecht, Ron Zemke, and Tom Peters. But if you're looking for advice with real staying power, take a look at what Benjamin Franklin had to say about taking care of customers back in 1749: 1)Lay a good foundation in regard to principle: Be sure not willfully to overreach, or deceive your neighbor; but always keep in your eye the golden rule as doing as you would be done unto.2)Endeavor to be as much in your shop, or in whatever place your business properly lies, as possibly you can. Your presence may prevent the loss of a good customer.