Best Practices of Spyware and Virus Removal
Source: Northeastern University
This is the most streamlined document I can recommend to anyone who wants to improve their skills in cleaning an infected machine of spyware and viruses. I wrote it for junior technicians working at Northeastern Universities' Residential Network Resource Center thought the material could be used for the greater good. Learning the "Best Practices" of assessing and remediating computers is a critical step in the training process. By learning the concepts and methodology commonly used in troubleshooting systems the particular tools used can be introduced as simply the devices to get the process accomplished. It is important that the process drives the need for tools, not the other way around.