Biggest Contact Center in the Balkans Empowers Telekom Serbia

Via installing the biggest contact center in the Balkans, Telekom Serbia succeeded in interconnecting all departments and channelling the freshest information about its services through to nearly 3 million customers. For Telekom Serbia, Algotech installed an Avaya Communication Manager based on SIP technology, Avaya Interaction Center 7.1, Avaya IR, NICE voice and screen recording, Avaya CMS and Cognos.