BMC Remedy IT Service Management 7.0 Integrations

This paper is for people who administer any of the BMC Remedy IT Service Management 7.0 (BMC Remedy ITSM 7.0) applications or modules and who want to use the associated application interface forms to enable external applications, such as web services, to create, modify, and search for tickets within the BMC Remedy ITSM 7.0 applications. To take full advantage of the information presented in this paper, one needs a working knowledge of the AR System and the BMC Remedy ITSM 7.0 applications' common foundation.