BMC Service Level Management 7.0: Architecture
Source: BMC Software
The BMC Service Level Management (SLM) 7.0 product combines together the service support and infrastructure metrics and events data into a common SLM product. SLM allows users to set agreements and service target goals on these using a common mechanism. The architecture reflects the seamless integration and emphasizes that it is one SLM product in the presentation and the data layer. The goal of the SLM product is to let businesses track performance and availability targets of their infrastructure components and service desk. It gives businesses a high-level, detailed picture of where problems exist so they can correct them and maintain high-quality service.