Breakthrough: Improving the State of IT With the Commonwealth of Pennsylvania
The Commonwealth of Pennsylvania wanted to consolidate a widely distributed technology landscape, centralize common services, standardize technology and processes, improve security, reduce costs, improve collaboration, and free up resources for strategic initiatives. The Commonwealth has changed its approach to IT management through the Shared Infrastructure Services (SIS) initiative, which centralized governance, procurement, and management of IT hosting services. Supporting the Commonwealth SIS strategy is a shared hosting services approach, which includes two data center environments, the Data PowerHouse (DPH) and Enterprise Server Farm (ESF). The DPH allowed the Commonwealth to consolidate 7 agencies' data centers into one. The ESF consolidated operational and technical support services for web hosting and messaging services for some 45 agencies and support for 90,000 email boxes.