Breakthrough: The Infrastructure-Process-Connection for Thomasville Furniture Industries
Thomasville Furniture Industries wanted to leverage RFID technology to create supply chain visibility and security. When Thomasville Furniture's Creative Interiors division wanted to implement and manage a next-generation infrastructure for tracking and tracing its high-end furniture, the company turned to Unisys and ODIN technologies. Unisys experts collaborated with ODIN technologies to first validate the existing system design, and then to establish the support capabilities for the RFID infrastructure deployed at Thomasville's Appomattox, Virginia distribution center. Unisys quickly implemented a full-service 24x7 help desk and processes to repair software and hardware issues - from power outages to hardware damage to decreases in read rates.