Bridging the IT Operations Divide with ITSM

There's incredible momentum behind the trend to adopt ITIL-based best practices in U.S. businesses today. So says this Enterprise Management Associates white paper, which discusses the evolution of the IT Service Management (ITSM) market. It explains how market leader HP is creating a balanced, integrated, and operationally savvy approach to ITIL that supports changing market needs. The paper also summarizes the core ITSM functionalities that are built into the HP OpenView portfolio of products and explains how HP's open and modular product strategy and architectural commitments to Web Services are helping to bridge the "IT operations divide."