British Telecom and Unisys Improve Efficiency, Capacity Planning and Customer Responsiveness With New Data Warehouse and Open Source Business Intelligence
Operating in over 170 countries with over 110,000 employees, British Telecommunications plc (BT) is one of the world's leading providers of communications solutions and services. The company's activities include networked IT services, local, national and international telecommunications services, and higher-value broadband and Internet products and services. A service provider might voice concerns about an overall slowdown in system responsiveness - a very different kind of problem, but clearly just as critical. Not surprisingly, the voicemail system uses complex data structures to manage the huge volumes while maintaining acceptable performance. After researching a variety of business intelligence products, Unisys and BT chose Jaspersoft for use with its Statistics Data Warehouse, for a range of reasons.