BT eXperience - Creating New Capabilities For A New World of Business

With 108,000 employees and annual sales of more than £18 billion, BT Group plc (BT) is one of the world's leading providers of telecommunications services. For BT Retail, Accenture developed a comprehensive e-learning program, dubbed eXperience. The goal of this program was to increase BT employees' confidence in - and knowledge of - needs-based selling and in the potential benefits of Internet-based communications technologies.