Business Process Management II: Best Practices of Boeing and UPS

This executive summary is a follow up report to APQC's 2005 "Business Process Management" Best- practice Report. It digs deeper into how organizations are navigating the transition from functional-based to process-based and what benefits are yielded. Learn what works and what doesn't, using best-practices leading organizations leverage to truly create value. These organizations illustrate how they have determined what technology to use, how technology integrates into operational environment, how it accelerates process change, and what near-term benefits will be delivered.