Business Software Leader Improves Customer Satisfaction by Joining ISV Royalty Program

Discussed in this case study is Infor that is the provider of business software solutions. This paper talks about Infor linking with ISV Royalty Licensing Program to provide customer with the best experience with a unified solution. Before joining the ISV Royalty Licensing Program, the business solutions were disorganized in the organization. The final combined solutions brought rich functionality, but the customers had to source Microsoft SQL Server from a third party, rather than getting a single, complete solution from Infor. The solution mentioned in this paper integrated Microsoft products into the software business solutions, reproduced the solutions, and distributed fully-licensed solutions to the customers. This paper states various benefits, features, and advantages of merging with Microsoft ISV Royalty Program that delivers integrated solutions to customers around the world. The organization can provide upgrades of its products to customers that lead to the increase in revenue and average deal size of the company. It offers a unified solution and ensures that all components work together seamlessly by integrating Microsoft products in its solutions. This paper states mentions advantages of this solution such as its ability to save time and resources, lessen risks of mistakes, create improved operational competence, speed up operation, and avoid costly delays in procurement. Joining the ISV Royalty Program has provided Infor with a better way to meet their customer's needs for integrated solutions.