By Invitation: Building The Civilized Workplace
Source: McKinsey & Company
Talking about the rules is just the first step; the real test happens when someone acts like a jerk. If people don't feel comfortable blowing the whistle on the offender, your company will both be seen as hypocritical and fill up with jerks, so don't adopt the rule unless you mean it. Success Factors shows how to back talk with action.