Source: Boston Consulting Group
For change to cascade in an organization, its leadership must be truly aligned and must clearly and respectfully communicate the need to change to employees, as well as solicit their feedback. Leaders are role models. If they try to fake leadership alignment, employees will pick up on it and the change will derail. In order to drive success, leaders may need to change how they behave. They may find the process uncomfortable if they have never been accountable for cooperative goals beyond their line responsibilities. In the words of Mahatma Gandhi, executives "Must be the change you want to see."