Case Study: Bank of the West Approves Commercial Loans in One Day

Bank of the West reduced loan process times to one day and expects to save US$1.5 million over five years as the bank has automated loan origination and approval process to accelerate processing times and increase customer satisfaction. Prior to this transformation, delays arose as applications were routed through approvals via interoffice mail. As a result, approving loans used to take up to a week given the process delays.