Case Study: The Royal Borough of Kingston Upon Thames
Source: Sunrise Software
The Borough Council's ICT services delivery manager oversees the helpdesk and desktop support team. The team provides support to the council's employees and councillors - 2,500 users of IT, spread across many different sites. The team was one of the early adopters of browser based solution Sostenuto from Sunrise, and has been using its ITSM functionality for years.