Castrol Brasil Ltda. Outsources Support for Users and Improves Service
Castrol Brasil Ltda. wanted to eliminate siloed systems and centralize the IT platform to more effectively manage business processes and support company development and optimize user support and monitor calls more accurately. The challenge was to respond to customer demand without relying on the availability of internal teams. Castrol Brasil Ltda. worked with MPL Corporate Software to centralize all procurement, sales, fixed assets, payables, accounting, taxes and instruction processes, enabling Castrol Brasil Ltda. to process more than 100 bills a day as well as provided seamless services to Oracle's JD Edwards' World users in Brazil and Venezuela in a standardized and documented way.