CGI Group Inc. Turns to BMC Application Problem Resolution to Improve Customer Satisfaction for Top Telecommunications Client
Source: BMC Software
CGI Group Inc. is one of the largest IT and business process service firms in North America. The company wanted to improve process for resolving application problems for CGI's top client. CGI Group deployed BMC software for its solution and implemented BMC Application Problem Resolution system to quickly reveal root causes of problems.
| Format: | Size: | 0.00 | |
| Date: | Jun 2008 |
People who downloaded this item also downloaded
- Mobile enterprise applications transforming business
- Unlocking the Value of Your Customer Satisfaction Surveys
- Multisourcing: A Blueprint for Successful IT Sourcing
- BMC Software Case Study: Pacific Life Insurance Company
- Forrester Consulting Case Study: The Business Case For Better Problem Resolution Processes



