Change Management: A CA Service Management Process Map
Source: CA (Computer Associates)
Change Management is the gatekeeper of your controlled environment. It is charged with protecting anything that could impact services. Also, an optimized change Management process results in fewer incidents and problems, and ensures that strategic improvement requests are quickly processed and implemented. In today's markets, the ability to easily and appropriately handle change is even more important. The balance between flexibility and stability is crucial to supporting the business. That is why IT organizations need to implement best practices for the entire, end-to-end, change management lifecycle.