Change Management: Ensuring ECM Success by Preparing End-Users for Automation

Preparations for a successful ECM implementation do not happen overnight. They involve in-depth analyses of business processes; software that is both flexible and extensible in its integration capabilities; vision; and commitment. They also do not occur in a vacuum. When the enterprise makes the conversion from paper to electronic processes, one will want to pay as much attention to the workforce as one does the technology to ensure that the transition goes as smoothly as possible. A good change management strategy is critical to the successful adaptation of the project.