Change Management For Shared Services And BPO, Part 2
Change management is a critical part of any project that leads, manages and enables people to accept new processes, technologies, systems, structures and values. It's the set of activities that helps people transition from their present way of working to the desired way of working. The focus of change management is to address the people and organizational factors that will both drive and obstruct change throughout the organization. The ultimate goal of any change initiative is to ensure everyone in the organization is ready, willing, and able to appropriately perform their role in the new environment.