Changes In BPO: How Technology Is Changing The Landscape
Source: Everest Partners
In its day, offshoring created a tectonic change in outsourcing. Today, new trends are bubbling to the surface that will also create a sea change, especially for BPO. Today's way of doing things may be destined for a dusty museum five years from now. Suppliers interviewed predicted the following will alter BPO during the next five years: The fusion of IT and BPO into one seamless, end-to-end solution; The fusion of IT and BPO into one seamless, end-to-end solution; Buyer demand for analytics; The process as a service; Standardization; Global service delivery; Verticalization; Change in process ownership.