Choosing the Best CRM for Your Organization:

CRM buyers have a wealth of deployment options available to them, providing unprecedented flexibility, cost-efficiency and business value. They can opt for an on-premise packaged software installation, subscribe to one of the Software-as-a-Service (SaaS) offerings delivered via the Internet, or deploy a combination of these approaches. This gives organizations the power to fine-tune their CRM deployments to match the needs, strategic objectives and budgets of business users. Choosing the right option involves carefully considering your needs. Not only must business end-users and IT managers analyze their business scenarios, they also must understand the strengths and limitations of the available solutions. The good news is that organizations have more options today than ever. This permits them to mix and match on-premise and SaaS solutions flexibly to meet their needs and to adjust their deployment configurations as circumstances change. While evaluating CRM solutions involves a number of criteria based upon innovation, insight, industryexpertise, integration capabilities and infrastructure, this white paper focuses on the last point -- infrastructure. Specifically, this paper describes and analyzes the five most popular deployment scenarios to help IT and business decision makers pick the best option for their business needs.