Cisco Services Helps Lower TCO for Cisco IT
Over the past five years, Cisco IT has experienced significant growth in its infrastructure capabilities. Cisco looking to deploy IT budget and investment more strategically, lower total cost of ownership, while improving operational efficiency and support increased business demands and drive innovation with new technology. Cisco IT approached Cisco Services for help in expanding from a break/fix approach to support a broader set of IT capabilities. Cisco Services provides full life-cycle engagement, including guidance on design, implementation, operations, and optimization. The results of approaching Cisco Services were reduced IT service delivery times from weeks down to less than an hour, achieved six-fold decrease in support hours spent each quarter and decreased number of critical issues related to Cisco network by 30 percent.