ClickSchedule Enables Tomra To Optimize Service Scheduling
Consumers in states that charge a deposit for beverage bottles and cans are familiar with reverse vending machines, which automatically refund the money in exchange for the empty containers. The majority of Tomra's service calls are break/fix, with the number of calls determined by the density of the geographical population of any given area. Before automating service delivery, a home-grown, in-house system was completely manual - dispatchers would receive calls, log them in, decide who to give the call to, and manually dispatch it over a Nextel radio or a mobile phone. Once Tomra decided to automate their field service operations, they conducted an exhaustive review of available solutions, deciding from the outset that ClickSchedule was a required component of any final decision.