Cloud-Based Virtual Data Center Helps BT Improve Performance, Scalability, Efficiency, and Customer Satisfaction
Source: Cisco Systems
BT operates in 170-plus countries and serves more than 18 million customers. Their challenges are current VDC solution lacked scalability and flexibility and needed new solution that accelerates provisioning of new users and components, improves user productivity, increases customer satisfaction, and reduces total cost of ownership. They chose Cisco to overcome these challenges. Cisco's IBSG provides solution were to create customer use cases and economic models, provide market-sizing data to help BT MFU understand VDC's potential and provide economic models for downscaled VDC. The results of deploying Cisco were improved scalability and flexibility by 10X; reduced provisioning time from 11 weeks to eight days; 80-90% error reduction and $100M revenue estimate for BT through 2012.