Collaboration Services Rising: Managed Service Partners Are in Demand as Collaboration Needs Grow and New Tools Deliver Deeper Impact Across the Enterprise and With Customers and Partners
Source: Cisco Systems
Collaboration solutions are quickly becoming embedded in enterprise environments, spurring a new outlook on how to extend their utility to make a greater impact on the organization. Such solutions are also spotlighting the role of managed service providers in securing, maintaining and driving business value and the overall cost savings and operational efficiencies created by the current class of collaborative tools and technologies. Based on research findings as well as follow up interviews with a number of survey takers, it can draw a number of conclusions about the state of managed collaboration in the enterprise and the conditions that will enable MSPs to play a more prominent role, through both technical planning and provisioning and in driving the adoption of managed collaboration solutions.