Comic Relief Boosts Sport Relief 08 Funds by Handling 100% of Call Center Transactions Electronically

Comic Relief wanted to process all telephone donations received at the 6,500-seat virtual call center electronically to boost transaction speed, data quality, donor service and identify failed transactions and improve productivity, security and efficiency by eliminating paper records of donations for later processing. The challenge was to make funds available for charitable causes more quickly and capitalize on public interest and deliver transparency during televised charity events by broadcasting up-to-the-minute donation totals. Comic Relief worked with Oracle Consulting and partners to build an Oracle-based platform to capture and process all donations for Sport Relief 2008 online, via interactive TV, and the virtual call center.