Complete Communications Restructure for Expanding West London Retail Chain

Fast-growing Capital Cash, the West London franchise operation of Cash Converters specialises in the sale of second hand goods. They decided to set up a formal head office, and they knew it was time to rethink their telephone system. Until then, they'd been relying on a 'Mix and match' of incoming lines and some smaller switches in the larger branches. The company contacted their existing provider, Panther Telecom, to discuss the way forward. They needed to get a strategy in place. Panther Telecom provided a Nortel Business Communications Manager 400 with Nortel CallPilot voicemail at the new head office, which provides 12 IP extensions for the offices and the store.