Connecting In Chaos: Persuasion And Negotiation For Turbulent Times

After JPMorgan Chase took over Bear Stearns in March, Morgan CEO Jamie Diamond made a trip uptown to talk to the top executives of the acquired firm. The executives had just been through one of the most harrowing times of their lives. The Federal Reserve had stepped in to broker the deal and keep the company from going under, averting the spread of broader panic across financial markets. Instead of immediately laying out his plans for reorganizing, Diamond first took the time to connect with the Bear Stearns executives.