Content Presentation and SMS-Based e-Government

An SMS-based e-government model has been previously proposed as appropriate for delivering e-government services in developing countries. SMS has two main limitations: a limited number of characters per message and a command-line interface. This paper focuses on how to overcome these two major constraints in order to optimize the usage of SMS in e-government services. This paper proposes that the problem of a limited number of characters per message be addressed by using loss less or loss SMS compression technology combined with the use of abbreviations and emoticons. To achieve an easy to use interactive SMS-based system for data exchange the SIM Application Toolkit is recommended.