Continuous Business Transformation: The CIO's Perspective
Business transformation has become a continuous process. Customers are using the newest technologies, and they expect one to do the same. Business processes, often driven by customer self-service, are in a constant state of composition, decomposition, and recomposition. Information can be used for much more than completing transactions and informing management - it can lead the way to continuous business transformation. In order to gain competitive advantage, organizations must become lean, driving cost out of the business, optimizing the speed of processes, and improving their quality. They also need to become agile, capitalizing on new insights and implementing them across the value chain.