County Agency Eases Compliance, Reduces Desktop Support by 40 Percent With Software Upgrade

Glenn County Human Resource Agency provides social services and programs to the residents of Glenn County, in California's Central Valley. To take full advantage of its three-year software licensing agreement, the agency chose to upgrade to Windows Vista. With enhanced security and centralized management features, the Windows Vista software is helping the agency more easily meet federal security requirements for desktop computers. In addition, the agency's IT department has already experienced a 25 percent reduction in the time spent on providing desktop support, due to the ease of use of the operating system. As employees become more familiar with Windows Vista, the department expects to see a further 15 percent reduction in its desktop support tasks.