Critical Factors of WAP Services Adoption: An Empirical Study

However, WAP has yet to receive widespread consumer acceptance. A study of XIAP usage has reported that 70% of consumers who have used WAP at least once do not plan to use WAP again within the coming year. Xylomenos and Polyzos also noted that users are disappointed by the performance of Internet applications over wireless links. In identifying and classifying the problems surrounding mobile commerce. Tarasewich et al pointed out that acceptance problems have led to the implementation of WAP services in Europe to lag well behind initial expectations. Possible reasons for this phenomenon less usage include clumsy user interfaces, cumbersome applications, and slow speeds. Unreliable connections, and high costs. Therefore, it is important to examine the critical factors of the adoption of WAP services.