CRM For Small Business

Does an investment in customer relationship management software make sense for small businesses? With some CRM programs, you don't need any IT staffers. While a small business might opt to install a software program on their IT system for roughly $1,500 per seat, there's another option: Outsourcing the whole thing through such Web-based companies as SalesForce.com. Outsourcers charge in the range of $50 to $100 per month and buyers can opt out of the service any time.