Customer Interaction Solution Provides Improved Patient Quality of Life

Hospice of Palm Beach County, one of the largest non-profit hospices in North America, has been providing quality hospice services for more than 30 years. Tremendous growth was a catalyst that prompted Hospice of Palm Beach County to make important long-term decisions about their contact center and telephony infrastructure. The needed a solution that would grow with the company and support the long-term goals. Hospice of Palm Beach County called on Nortel to implement a next-generation communications and contact center solution that provides HPOC with the capabilities to support growth and reduce overall operating costs.